Refund policy

DAMAGED OR INCORRECT ITEM RECEIVED:

If you've received any damaged, sub standard or incorrect items with your delivery please email roses@henrystreet.co.uk or call 0118 9761223 within 30 days for us to help resolve the issue as soon as possible.

ROSE GUARANTEE:

Henry Street Nursery offer a 2 year guarantee with any roses bought from this website or through our garden centre. If you experience any issues with the establishment of roses purchased from us within the first 2 years of planting please send pictures to roses@henrystreet.co.uk or call our team on 0118 9761223 to speak to a member of our team.

Henry street reserve the right to offer a direct replacement, alternative rose, additional care advice to give the existing plant more time to grow or a full refund for any roses covered by the rose guarantee. A picture of the rose will be required for any guarantee requests alongside a picture of the colour plant label supplied with each rose.

UNWANTED ITEMS:
Under the Consumer Contracts Regulations you are entitled to a refund if you change your mind about an item within 14 days. If you did want to return your order for any reason, please email roses@henrystreet.co.uk as soon as possible to notify us. All items must be return to us within 14 days of arrival in a resalable condition (Deductions may be made for signs of unreasonable damage). The cost of returning the item to Henry Street Nursery must be met by the customer. All returns should be sent to Henry Street Garden Centre, Swallowfield Road, Arborfield, RG29JY.